All orders will be shipped insured via Canada Post or a courier from Canada and are individually packed for secure shipping.
Shipping Information:The point of ownership transfer, or FOB (Free on Board), occurs when the product is handed over to the shipping agent (carrier). Once delivered to the carrier, the products are considered delivered to the customer, and the risk of loss or damage passes to the customer. If products are held by Haslinger Culinary at the customer’s request, they are held at the customer’s risk and expense. Any loss or damage issues must be resolved with the shipper. I will assist you in resolving any shipping disputes, but please note, this process may take some time. Your patience is appreciated.
Returns:
If you are not satisfied with your order, please contact me. I will gladly assist you. No returns on custom or personalized orders.
Returns must be approved and sent back in original condition with all original items, securely packed, and insured within 3 days of delivery. Used or altered items will not be accepted. A 25% restocking fee applies. I do not accept COD returns. Items must be returned via regular mail and insured. The customer is responsible for any shipping costs associated with exchanges or returns. Contact before sending any returns.
International Customers:
International purchases are welcome! Please note that lost international shipments will not be replaced. I recommend purchasing shipping insurance to cover potential loss or damage. Customers are responsible for paying all import duties and taxes that may apply in their country. There might also be additional documentations required.
All orders going to the USA are final sale. No exceptions, due to border restrictions. All international shipments are sent via courier. If requested, I can use other shipping methods, but please note they may be more expensive. Shipping rates can be found on your chosen carrier's website. If a parcel is deliverable, the customer is responsible for any return shipping costs to me.
If you would like insurance, I can arrange it and bill you accordingly. All international orders will be invoiced via PayPal or wire transfer. A PayPal account is not required to pay the invoice.
Customs and import regulations in your country may apply to your purchase. It is your responsibility to ensure compliance with these laws and restrictions. Some materials may require additional documentation, which I will help provide if you inform me of any requirements. However, I cannot guarantee that your country will allow the import. Please check with your local authorities for more information. Not responsible for items seized by customs officials.
Note: I will not undervalue shipments or mark them as a gift.
